Website Privacy Policy

Last updated: 5/31/2025

This Privacy Policy outlines how Cages to Wings Wellness, LLC (“we,” “our,” or “us”) collects, uses, protects, and shares information when you access or use www.cages2wings.com (“the Site”).

This Privacy Policy applies to all visitors to the Site, including prospective clients. If you engage in therapy services, you will receive a separate Notice of Privacy Practices (NPP) that describes how your protected health information (PHI) is handled in accordance with HIPAA and Hawai‘i law.

1. Who We Are

Cages to Wings Wellness, LLC is a licensed mental health private practice in the State of Hawai‘i, offering psychotherapy services to adult clients physically located in Hawai‘i. We are committed to protecting your privacy and meeting all legal and ethical standards related to data protection, professional conduct, and clinical care.

2. Information We Collect

When you visit our Site, we may collect the following types of information:

a. Voluntarily Provided Information

• Your name, email address, or phone number submitted via contact forms, consultation request forms, or email links

b. Automatically Collected Information

• IP address, browser type, device information, and pages visited (collected via tools like Google Analytics or your browser)

• Session duration, navigation behavior, and basic geolocation (non-identifiable)

c. What We Do Not Collect

• We do not collect or store protected health information (PHI) directly on this Site.

• Clinical communications only occur through HIPAA-compliant platforms (e.g., SimplePractice).

3. How We Use Your Information

We use collected information to:

• Respond to inquiries or consultation requests

• Improve website performance and security

• Analyze user behavior to support accessibility, engagement, and marketing

• Comply with legal, ethical, and licensing obligations

We do not sell, rent, or trade your personal data to third parties. We do not use your data for behavioral ad targeting.

4. Use of Cookies and Tracking Tools

This Site may use cookies or analytics tools (e.g., Google Analytics) to collect non-identifying user information. These tools help us:

• Monitor traffic and page use

• Understand visitor trends

• Improve usability and website function

You may disable cookies in your browser settings. Disabling cookies may affect how the Site functions, but will not affect access to general content.

5. Third-Party Services

Our website may link to or embed third-party tools, including:

• Contact/scheduling forms (e.g., SimplePractice)

• External articles or resources

These third-party services have their own privacy policies. We are not responsible for their content, practices, or security.

All clinical data is handled exclusively through HIPAA-compliant platforms with Business Associate Agreements (BAAs) in place, in compliance with federal and Hawai‘i law (HRS §323C).

6. Data Storage and Retention

We do not store personal or health-related data through the Site itself. If you contact us, your submitted information may be stored securely through encrypted platforms for communication and record-keeping, in alignment with federal and state documentation laws. We retain such records only as long as necessary to respond to your request or meet legal and professional obligations.

7. Your Rights as a Website Visitor

As a visitor to this Site, you have the right to:

• Request information about any data you voluntarily submitted

• Request deletion of personal contact information (unless required for clinical, legal, or business recordkeeping)

• Opt out of future email communication

• File a privacy complaint if you believe your non-clinical data was misused

If you become a therapy client, your rights under HIPAA—including access to records, amendments, and accounting of disclosures—will be outlined in your intake documents and the Notice of Privacy Practices.

8. Security Practices

We implement technical and administrative safeguards to protect your data. These include secure email servers, encrypted contact forms, and firewalls. All clinical data is handled via encrypted, HIPAA-compliant platforms with access restricted to authorized personnel only.

While no website is 100% secure, we are committed to industry best practices and regulatory compliance to safeguard your information.

9. Accessibility Statement

We are committed to making our Site accessible to all individuals, including those using assistive technologies. If you encounter access barriers, please contact us so we can assist you or provide the information in an alternative format.

10. Children’s Privacy

This Site is intended for adults 18 and over. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information to this Site, please contact us so we can delete it immediately.

11. Legal Compliance and Changes

We operate in full compliance with:

• The Health Insurance Portability and Accountability Act (HIPAA)

• Hawai‘i state laws, including HRS §323C

• FTC guidelines for website privacy

• Professional licensure requirements for LCSWs in Hawai‘i

We may revise this policy at any time. The most current version will be posted on this page with an updated “Last Updated” date. Continued use of the Site after updates indicates acceptance.

12. Contact Us

If you have questions about this policy or need to request access to or deletion of data, please contact:

Cages to Wings Wellness, LLC
P.O. Box 235192
Honolulu, HI 96823
info@cages2wings.com
(808) 480-4198